Frequently Asked Questions
More questions? No problem- send us a email and we are happy to help!
What's Included in Each Box?
Each box will have a literary theme, that we announce on our site & all social media channels. The books are rated for ages 8 to 12. As the book age will fluctuate, we recommend reading with your children if the book is more challenging or allowing them to read to you if the book is within their reading level. We know that most children don't necessarily read only books at their reading level, and we believe that by switching it up- we provide opportunity for challenge and comfort in reading. The majority of our books can be used in classroom A.R. goals, but we can't promise they all will.
The goodies we include will range from puzzles, stationary, wearables, bath fun, toys, and gadgets. We want to include items that children can look forward to unboxing.
The monthly shirt will be available as an add-on selection and will be a design based off the theme. Each shirt will be kid friendly with a range of designs, illustrations, and verbiage. We aim to be fantastically fun and whimsical while being keeping your littles stylish.
How often will my subscription be re-billed? Can I cancel at anytime?
The September box is a one-time box, but subscription boxes will soon be available!
I'm a publisher/vendor/artist and I want to work with The Bookish Treehouse.
Great! We would love to hear from you, just email firstname.lastname@example.org and we will be in touch.
Do you provide International delivery?
We ship around the world. Customer is responsible for any & all customs fees.
How do I track my order?
Once shipped, you will get a email with tracking numbers for your package.
When we ship your box, you will receive a tracking number. Once your package is dropped off at USPS, it's the responsibility of the Postal Service. If you do not receive your package, please e-mail me and I will see what options we have. Unfortunately, I am unable to replace lost or stolen packages
Can I switch my size?
Yes, you can change your size, just login in to your account and edit. From your account, you can also switch the type of subscription you have. Once you have made changes to the type of box you want, it will go into effect your next billing cycle.
What is your refunds/returns policy?
Once you've been billed, we do not offer refunds.
For delivered boxes, we do not offer refunds or exchanges. If for any reason your package was unsatisfactory, please email email@example.com - If the shirt you received didn't fit as well as hoped, please feel free to email us, if we have the shirt available we can offer an exchange.